To order

Delivery times are displayed on each product's page. We strive to get your items to you as quickly as possible.

In any time, send us an email so we can check what we can do.

Unfortunately, it is not possible to change or cancel your order after placement. If the order is placed, it will be automatically sent to the distribution center and will then be prepared for shipping. If you want to change the address, this is no longer possible after placement of the order.

If the product has a longer delivery time, this option does exist. Send us an email via CustomerService@Dimehouse.co.uk with your order number and the new address details so that we can implement this.

If the product is out of stock but still visible on our webshop, it means it will be restocked! However, longer delivery times may apply. Once the shipment almost arrived our warehouse, the expected delivery time will be updated on the product page.

If a product is no longer listed on our webshop, it will not be restocked.

Have questions about a product that’s no longer available? Feel free to contact us—we’re happy to help!

Have you placed an order at Dimehouse, but the wait is too long, and you’ve found something else you like? No problem!

The easiest solution is to cancel your current order and place a new one through our webshop. We can either refund the purchase amount of your original order to your account or convert it into a discount code for you.

To arrange this, simply contact our customer service team by email or start a chat using the button at the bottom right of the page. We’ll be happy to explore the best option with you!

Your package be delivered by one of the carriers (Royal Mail, Hermes, Yonel, DHL, DPD). On the evening of shipping you will receive a shipping confirmation that your package has been sent including Track & Trace with which you can follow the shipment. Do you live in an apartment complex? TYour package will be delivered to your front door, up to the 4th floor, whether via stairs or lift.