Returns

Dimehouse UK Return Policy

If you wish to return an order, please read the conditions below carefully.

Return Conditions

Returns must be requested within 14 days of receipt.

Products must be unused, undamaged, and complete.
Preferably returned in original packaging; otherwise, ensure products are securely packaged.
Refunds will be processed within 14 working days of receiving your return at our warehouse.

Damage or Incorrect Delivery

If the product arrives damaged or is incorrect, notify our customer service within 2 days of receipt at customerservice@dimehouse.co.uk. Please include the following photos to facilitate a quick resolution:

Photo of the damage
Photo of the entire product
Photo of the packaging

For missing or damaged parts, please provide a clear description of the missing part.

Repayment

Refunds are processed to your original payment method within 14 working days of receipt in our warehouse.
If you selected Klarna payment, the invoice will be credited after processing the return.

To initiate a return, please contact our customer service team at customerservice@dimehouse.co.uk. All returns must be communicated exclusively through our customer service, not with Klarna, PayPal or via other payments methods.

Please refer to our return costs outlined below.

Return charge

Return charges apply per package, based on the product category and packaging unit:

Product Category	Return Cost per package (UK)	Packaging Information
Chairs	£19.95	Packed per two or four pieces
Bar Stools	£19.95	Packed per two pieces
Armchairs	£24.95	Packed individually
Sofas (2 and 3-seater)	On request	Packed individually
Corner Sofas	On request	Packed per two elements
Dining Tables	On request	Delivered in two packages
Coffee Tables	£19.95	Packed individually
Bar Tables	£49.95	Delivered in two packages
Side Tables	£19.95	Packed individually
Lamps	£19.95	Packed individually
Cabinets & Dressers	£29.95	Packed individually
TV Units	£24.95	Delivered in multiple packages
Coat Rack (Wall-mounted)	£19.95	Packed individually
Coat Rack (Freestanding)	£39.95	Packed individually

Return process in short

1. Register your return with our customer service

To return a product, send an email to customerservice@dimehouse.co.uk with your return request.
Clearly state the reason for return and add, if applicable, photos of any damage.
After receiving your email, we will send you a link with which you can register your return within a secure environment.
We aim to process your return request within 48 hours.
2. Print return label and pack return

When your return is approved by us, you will receive a return label by email.

Pack the items you want to return in the original packaging and make sure that old barcodes are not visible on the box by, for example, removing the label or crossing it out with a (black) marker.

Print the label and attach it to the box.
3. Return your item

Take the package to a drop-off point of the carrier stated on the return label.

Please note: For large furniture, you will not receive a return label and you do not have to take it to a drop-off point yourself. Instead, an appointment will be made to collect the furniture from your home. To do this, contact our customer service via klantenservice@dimehouse.nl

Keep the return receipt safe until the return shipment has been fully processed and you have received the refund.
4. Refund of your return

Once we have received your return, we aim to process it within 14 working days.